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Downtime or data loss due to underperforming services is a matter of concern; it can have negative impacts in terms of business reputation, business relationships, and confidentiality
In-house Information Technology Services offered by in-house Information Technology Services departments are often required to protect sensitive and critical business data, as clients do not have direct and complete control over shared infrastructures of multiple tenants in a hosted data center.
Global companies can no longer consider cost minimization as the primary motivator for outsourcing their information technology services
The evolution of information technology services has shown that, from the various macroeconomic activities of countries, there is a forward movement through the increasing use of electronic data and telecommunications systems to take advantage of the economic and non-economic benefits of the 21st century.
Instead, these global organizations today are focusing on finding strategic information technology solutions with which they can enable their businesses to grow
Therefore, the nature and characteristics of information technology services are undergoing a significant shift from physical and operational data provision or facilities management to strategic data processing and communications-related activities.